Individuals served by Community Support Network, Inc. (CSN) have the right to grieve any decisions, policies or circumstances that will affect them. In order for a consumer, guardian or other team member to appeal a decision, policy or circumstance that affect them , within the agency, the following procedures will be followed:
1. Contact the consumer’s CSN Case Manager.
Once the CSN Case Manager is alerted to the concern, he or she will ensure the consumer’s Support Broker and the CSN Executive Director are made aware of the concern. The CSN Case Manager will work with the team to attempt to resolve the problem or complaint, if at all possible.
2. If the consumer, guardian or other team member has been unsuccessful in finding a resolution with the CSN Case Manager, they should contact the CSN Executive Director for assistance. This can be done by form, telephone, email, letter and/or by appointment.
3. If the grievance is not resolved by the Executive Director, the consumer, guardian or other team members can appeal to the County Department of Human Services.